Billing Assistance form

Wish to Cancel your subscription? Visit our Manage Your Subscription page.
If you’re unable to cancel or need assistance, please complete the form below.
Please allow up to 24 hours for a response (excluding weekends and holidays).

Name

First

Last

Your Dinolingo Account Email

Please check your inbox to find Dinolingo account email.

Do you want to cancel your subscription?

Which payment method you used to subscribe?

The date of your last payment:

Please check your bank or credit card statement.

Enter the exact amount of your last payment:

Please check your bank or credit card statement

Last 4 digits of your card: (Credit Debit Card only)

Last 4 digits only – we do not collect full credit card numbers. Check your credit or debit card for accuracy.

What's the reason for your cancellation?

To help us improve, please provide a little more detail:

• If you selected “Technical Issue,” please describe the issue you experienced.

• If you selected “My Child Is Not Interested,” what could we do to make the app more engaging for your child?

• If you selected “We Haven’t Been Using the App for a While,” what improvements or features would encourage you to return and use Dinolingo again?

• If you selected “Too expensive,” what monthly price would you be comfortable paying?

• If you selected “Found a better app,” which app are you using instead?

Please add any additional details that may help us better understand your experience and improve our service.

Thank you for your feedback. We truly appreciate your time and input.In accordance with our NO REFUND POLICY, Dinolingo does not offer refunds. Instead we offer a 7-day FREE trial period.

Add Screenshots

Drag & Drop Files, Choose Files to Upload You can upload up to 2 files.

To help us better understand the issue, please take a screenshot and attach it here.
For bank records, please remove any personal information.
Size: Max 6 MB.

Customer Support:
General Contact Form